Adam Kalsey

This is the blog of Adam Kalsey. Unusual depth and complexity. Rich, full body with a hint of nutty earthiness.

Business & Strategy

Quality Service

14 Aug 2002

In contrast to the host described in yesterday’s missive, Insider Hosting is an example of how to communicate with potential customers.

Emails to their sales department are answered immediately, even in the middle of the night. Their IM accounts are published on their site, and there is a real person at the other end.

And when I mentioned that I needed something they couldn’t provide, they worked with me to make me happy. I’m now trying them out for Kalsey Consulting Group’s hosting needs. I don’t have enough experience to recommend them as a host yet, but if you want an example of exemplary customer contact, just speak with them.

I was considering several hosts when I came across Insider Hosting. Some were less expensive with a more comprehensive list of features. But the prompt responses that I received from my initial email inquiries has shown me that this is a company that pays attention to their customers. That is the type of company I want to do business with.

I’ll let you know how it goes.

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