Items tagged with customerservice

How not to manage your customers

September 20, 2007 - 56 words
How not to manage your customers — Two lessons for retailers on the Web: 1....
Also tagged as: ecommerce

Comcast customer disservice

September 17, 2007 - 2281 words , 4 comments
After reading Bob Garfield’s Comcast problems I was compelled to share my own.
Also tagged as: comcast thisisbroken

Wells Fargo -- broken business processes

September 7, 2006 - 276 words , 13 comments
Wells Fargo creates a problem, and blocks all possible solutions with an arbitrary business rule.
Also tagged as: businessprocess wellsfargo

Wells Fargo strikes again

September 6, 2006 - 466 words , 13 comments
Wells Fargo is working really hard to lose my business.
Also tagged as: thisisbroken wellsfargo

It's Popcorn time again

September 6, 2006 - 464 words
Popcorn sales have started again in my house, providing more business and life lessons for my kids.
Also tagged as: business candy cubscouts fundraiser popcorn

Policy scars

May 17, 2006 - 28 words
37signals says that policies are like scar tissue: they’re created as an overreaction to a...
Also tagged as: 37signals businessmodels companypolicies

Technorati quick fix

May 12, 2006 - 77 words , 1 comment
Technorati makes quick work of a site bug
Also tagged as: davesifry softwaredevelopment technorati

Home Depot: Excellent customer service

May 11, 2006 - 181 words , 74 comments
A simple call for information results in a very pleasant experience.
Also tagged as: homedepot

Relax your policies

May 8, 2006 - 125 words
Create overly-restrictive policies that assume your customers are bad people and you’ll end up treating al lyour customers like they’re bad people.
Also tagged as: businessmodels companypolicies guykawasaki

Hasbro instructions

May 5, 2006 - 33 words
While looking for a link to The Inventors game, I discovered that Hasbro has an...
Also tagged as: hasbro simplelinks