Items tagged with customerservice

More US Bank clueless service

February 13, 2008 - 90 words , 3 comments
More harassment from US Bank.
Also tagged as: thisisbroken usbank

US Bank: Annoying customers as a strategy

February 6, 2008 - 256 words , 6 comments
Treating customers with suspicion and annoying them. What else do you expect from a bank?
Also tagged as: banking mortgage usbank

Winaso's terrible service

January 4, 2008 - 456 words , 3 comments
A cautionary tale about poor service.
Also tagged as: family winaso

Dell's fantastic service

January 4, 2008 - 309 words
Dell reaches out to me and solves my Windows problem.
Also tagged as: dell dellhell

How not to manage your customers

September 20, 2007 - 56 words
How not to manage your customers — Two lessons for retailers on the Web: 1....
Also tagged as: ecommerce

Comcast customer disservice

September 17, 2007 - 2281 words , 3 comments
After reading Bob Garfield’s Comcast problems I was compelled to share my own.
Also tagged as: comcast thisisbroken

Wells Fargo -- broken business processes

September 7, 2006 - 276 words , 11 comments
Wells Fargo creates a problem, and blocks all possible solutions with an arbitrary business rule.
Also tagged as: businessprocess wellsfargo

Wells Fargo strikes again

September 6, 2006 - 466 words , 8 comments
Wells Fargo is working really hard to lose my business.
Also tagged as: thisisbroken wellsfargo

It's Popcorn time again

September 6, 2006 - 464 words
Popcorn sales have started again in my house, providing more business and life lessons for my kids.
Also tagged as: business candy cubscouts fundraiser popcorn

Policy scars

May 17, 2006 - 28 words , 1 comment
37signals says that policies are like scar tissue: they’re created as an overreaction to a...
Also tagged as: 37signals businessmodels companypolicies