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June 2004 Archives

Customer callbacks
Instead of waiting on hold for an extended period of time, PG&E customer service lets me ask them to call me back when someone is available.
June 29, 2004 - 160 words, 4 comments

Updated Technorati Plugin
Jacques Distler emailed me to note that the Technorati API is now returning data encoded...
June 25, 2004 - 184 words, 2 comments

Why's it called Syndication?
When people collect content from multiple sources, it’s not really syndication, it’s aggregation. A reader asks why this is and what he should call it.
June 17, 2004 - 298 words, 4 comments

Olympus cameras on sale
Last year when I was looking at digital cameras, I nearly bought an all-weather Olympus. Now Amazon has it and all their other Olympus cameras on sale.
June 17, 2004 - 76 words, 1 comment

Spam fallout
A spammer made a spelling mistake in his spam and ended up driving lots of angry people to my site.
June 15, 2004 - 171 words, 4 comments

Customer reference questions.
Sample questions to ask customer references when choosing a software vendor.
June 10, 2004 - 633 words, 12 comments